Skip to content

Free shipping worldwide | 14-Day free returns

Online only! Extra 10% off with code: MOODPETS10

Hoppy Easter Sale!

    Refunds & Exchanges

    What is your exchange and return policy?

    At Mood Pets, we are dedicated to ensuring your satisfaction with every product purchased. If you're not entirely happy with your purchase, we're here to assist you with the return process.

    Please note that we only accept returns for unused and unwashed items within 30 days of delivery. Shipping costs won't be reimbursed, and items marked as part of a Final Sale are not eligible for return or exchange.

    If you need additional support during the return process, feel free to contact us at customer@moodpets.com.

    How do I initiate a return/exchange?

    To start a return, submit your request through our Returns Center, or contact us at customer@moodpets.com, providing your order number and reason for return.

    Upon receiving your return request, we'll review it within 2-3 business days. If approved, we'll provide you with the necessary shipping label and instructions. Please note: if the reason for returning an item isn't due to our company, a USD 7.99 processing fee will be deducted from the refund to cover the return shipping label cost.

    When will I receive a refund?

    Once we've received and inspected your return, we'll notify you of the refund status. If approved, you'll be automatically refunded to your original payment method. Please allow some time for your bank or credit card company to process the refund.

    When can I expect a refund for my return?

    Typically, it takes 5-7 business days for our facility to process returns. Once completed, we'll send the refund to your original payment account. Please allow 3-7 business days for the refund to be settled.

    *If you have any questions about our exchange and return policy, reach out to us at customer@moodpets.com. We're here to guide you through every step of your simple return/exchange process.